Terms of Service

1. The agreement

These Terms of Service govern access to and use of the Helios regulatory-intelligence platform and any reports, exports or other deliverables provided through it (together, the “Service”), operated by Helios Systems (“Helios”, “we”). Where a signed order form or service agreement exists between Helios and a client organisation, that document together with these Terms forms the entire agreement; if they conflict, the signed document prevails.

2. The Service

Helios monitors publicly available information — search results, advertising libraries, application stores and news media — to help regulators, licensed operators and their advisers understand online gambling activity in a jurisdiction. Access to the analyst console is restricted to authorised accounts provisioned for a client organisation.

3. Findings are observations, not determinations

The Service records what was observed on the public web at a point in time. A finding, label, availability verdict or any other output is an observation — it is not a legal determination that any entity is acting unlawfully, a regulatory decision, or legal advice, and it must not be represented as such. Conclusions about legality are for the client and its qualified advisers to reach on their own review of the evidence.

4. Accounts and acceptable use

• Credentials are personal to the named user and must not be shared.
• The Service may be used only for lawful regulatory, compliance and research purposes.
• You must not probe, disrupt or attempt to gain unauthorised access to the Service, resell access, or use the Service to harass or target private individuals.

5. Third-party data

The Service relies on data returned by third-party sources (search engines, advertising transparency libraries, application stores, news feeds, registration and traffic data providers). Helios does not control those sources and does not warrant their completeness or accuracy; deliverables record the provenance of what was observed so it can be independently verified.

6. Intellectual property

Helios retains all rights in the platform, its methodologies and its software. Clients receive a non-exclusive, non-transferable licence to use deliverables for their internal regulatory and compliance purposes. Public republication of deliverables requires prior written consent, except as required by law or regulatory process.

7. Confidentiality

Each party will protect the other's non-public information with at least the care it applies to its own, and use it only for the purposes of the agreement. This does not apply to information that is public through no breach, independently developed, or that must be disclosed by law — in which case the disclosing party will, where lawful, give prompt notice.

8. Warranties and disclaimers

Helios will provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided “as is”, and Helios disclaims all other warranties, including fitness for a particular purpose and uninterrupted or error-free operation.

9. Liability

Neither party is liable for indirect or consequential loss. Helios's aggregate liability under the agreement is capped at the fees paid by the client for the Service in the twelve months preceding the claim. Nothing limits liability that cannot be limited by law.

10. Termination

Either party may terminate for material breach not cured within thirty days of written notice, or if the other becomes insolvent. Accrued payment obligations survive termination, as do sections 3, 6, 7, 8 and 9.

11. Governing law

These Terms are governed by the laws of the Grand Duchy of Luxembourg, and the courts of Luxembourg have exclusive jurisdiction, unless a signed agreement between the parties states otherwise.

12. Contact

Questions about these Terms: contact@heliosystems.eu.